Frequently Asked Questions
Q) What payment methods do you accept?
A) PayPal and Card Payments are accepted (Debit, Credit and American Express). We use Stripe for payment processing and also Sumup for telephone and evnet sales.
Q) I don't have PayPal, can I still buy on PetGreets.com
A) Yes! You can pay by card without having a PayPal account using the Guest Checkout service. The service is still provided by PayPal so it gives our customers peace of mind that your transaction is safe and secure. Proceed as normal through the check-out process, when you get to the last step Place Order click "Don't have a PayPal account" and enter your card details here. Alternatively you can click on the Credit Card icon and safely pay using the Stripe payment processing system.
We can also accept credit transfer and postal orders(Republic of Ireland only) by arrangement. Please contact us with any queries you may have.
Q) I am trying to pay by card and it will not work. What's wrong?
A) There are a few possible reasons why this could be happening:
- Do you have a PayPal account registered with that email address? If so, this could be the problem. PayPal have advised us that if a customer tries to use Guest Check Out but they have a PayPal account set up with the email address, PayPal will reject the transaction and will require the customer to log in to their PayPal account to complete the transaction.
- Have you tried and received the above issue multiple times? If so, Delete your cookies or use a different device. PayPal have advised they lock accounts if a customer tries to pay and it fails multiple times.
- Double check the card details are correct!
Q) Do Petgreets accept wholesale orders?
A) Yes we do. In fact we are the Irish Agents for Ladybel France, SeaTreats and Longpaws plus we offer wholesale rates on most of the products that we stock. Please contact us at firstname.lastname@example.org and we will be glad to arrange with you.
Q) How can I get in contact with PetGreets.com?
A) There are a number of ways you can contact us:
Use the contact us on our website
Visit our Facebook Page